For webshops

AI customer service for your webshop

Your webshop is open 24 hours a day, but your customer service is not. AI customer service fills that gap: it answers questions about delivery, returns, stock and products, day and night, instantly, in your tone of voice. Babet reads your webshop automatically and goes live with one line of code in ten minutes.

What does AI customer service do in a webshop?

AI customer service is a chatbot trained on the content of your own webshop. Instead of standard, pre-programmed answers, it understands the customer's question and gives a fitting answer based on your own pages: product information, shipping terms, returns policy and frequently asked questions. To the customer it feels like chatting with an employee who knows everything about your shop, only without the wait.

The questions your customers ask every day

Most customer questions in a webshop are recurring and easy to answer from your own content:

  • ✓When will my order be delivered?
  • ✓How do returns work and what do they cost?
  • ✓Is this product in stock?
  • ✓What are the shipping costs to my country?
  • ✓Which payment methods do you accept?
  • ✓What is the difference between these two products?

Babet answers these automatically, so you keep your time for the conversations that really matter.

Why webshops choose AI customer service

Available 24/7

Most sales in a webshop happen in the evening and at weekends, exactly when your customer service is closed. Babet catches those questions in the moment.

Scales during peaks

During a sale or the holidays you get far more questions. AI customer service answers them all at once, without extra staff.

Reads your webshop automatically

You do not have to enter anything by hand. Enter your URL and Babet crawls your site, including products, prices and terms.

Fewer drop-offs

A customer who gets an instant answer to a doubt checks out more often, instead of abandoning the cart.

Privacy-safe

All data is stored in Europe and processing is GDPR-compliant.

Live in three steps

  1. 01Create your account — sign up free, no credit card, and try everything for 14 days.
  2. 02Enter your webshop — enter your URL. Babet reads your site and generates the bot instructions automatically.
  3. 03Add the code — copy one line of code and paste it on your site. The chatbot is instantly active.

Want to know more about how it works? Read it on the Babet homepage.

Works on any webshop platform

Babet uses a universal embed code and therefore runs on virtually any platform, including Shopify, WooCommerce, Lightspeed and Magento. Whether you have a custom webshop or a standard theme: if you can place one line of code, Babet works.

What does AI customer service cost?

Babet starts at €19 per month for one chatbot and 500 messages. Larger webshops choose the Pro or Business plan with more messages and multiple bots. You always begin with a free 14-day trial — see the current pricing.

Frequently asked questions

Do I need technical skills?

No. You enter your URL and paste one line of code. Colors, name and welcome message you adjust without code.

Which languages does the bot speak?

Babet replies in the same language your customer uses — English, Dutch, German and more — in the tone of voice you set.

What if the bot does not know the answer?

Then Babet says so honestly. You read the conversation back in your dashboard, so you see exactly what customers ask and where your content can still grow.

Deciding between AI customer service and classic live chat? Read the comparison: AI customer service vs. live chat.

Try Babet free for 14 days

Put AI customer service on your webshop. No credit card, live in ten minutes.

→Start free